The warranty information provided below covers most products sold on this site, ensuring a hassle-free shopping experience for customers. Please review the warranty exemptions and notes for any exceptional issues.
Dead on Arrival (DOA)
If you receive a product that is DOA (Dead on Arrival), please get in touch with our Customer Service team within 7 days.
Special Notes:
If the outer packaging is damaged or deformed:
- Immediately file a complaint with the courier company and obtain a stamped paper confirmation.
- Send us photographs of the received items/package, detailing the issue, along with the aforementioned paper confirmation and case number. This will allow us to quickly validate the case.
- After verifying all necessary information, we will either provide a replacement or offer a full refund, depending on your preference.
If the outer packaging is in good condition but the item is not working:
- Send us photographs of the received items/package, detailing the issue.
- After verifying all necessary information, we will either provide a replacement or offer a full refund, depending on your preference.
Missing Item(s), Wrong Item(s), or Incorrect Package Sent
Before signing for your parcel, please thoroughly inspect its contents and weight. If any issues arise, reach out to our Customer Service with the following information:
- Email us your order number and the product code (SKU number).
- Provide clear pictures of the outer packaging, the shipping label, the package’s weight, and the item you received.
30 Days Disliked Item Policy
If you’re unsatisfied with your purchase and the product is still in brand-new condition, you may return it for a refund. Please note that customers are responsible for return shipping fees. Upon receiving the returned item, we will either provide a replacement or a refund (excluding shipping fees), depending on your preference.
Exemptions and Notes on Warranty
- Natural degradation of the product through wear and tear, along with damage/breakage during use, is the customer’s sole responsibility and is not covered by our warranties.
- If the customer has damaged/misused the item(s), the product’s warranty is immediately voided. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee for dispatch.
- All returns must first be authorized by Our Support Team. Please refer to the following steps in “How to request a return, exchange, and refund” below. For incomplete requests, We reserve the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA form), sent it to the wrong address, returned an incorrect item, or submitted an empty package, We reserve the right to refuse any compensation.
- All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, We will offer an alternative solution.
The warranty is voided if the customer:
- Opens the body to attempt to fix the device
- Modifies, removes, customizes, or swaps parts of the product
- Uses the device in a way it was not originally intended for
- Continues to use the item once a fault occurs and causes more damage
- Fails to contact us when the problem first occurs
Special Notes:
- The customer is responsible for the shipping fee for returning the product, which is non-refundable except in 7-day DOA situations.
- During the return shipping, the customer is responsible for any customs charges, duties, or tariffs. In these cases, we will deduct the customs fees from your authorized refund amount.
- By default, We will resend the item to the customer via Flat Rate Shipping. If the customer wants a faster shipping method, the relevant shipping fee will apply.
- In cases of misuse, all repair costs, accessory costs, and shipping fees, both ways, are solely the customer’s responsibility and are at their own expense.
How to request return, exchange, and refund
To begin the process, please first submit a Ticket to our Customer Service team with the following information:
- Provide a detailed description of the issue with your item: What happened? When did it occur? How did it happen? Be sure to include your full order number and product code (SKU number).
- Let us know what steps you’ve already taken to try and resolve the problem.
- Include a clear photo or video (sent via WeTransfer) that shows the defect(s). Please ensure these are taken under good lighting conditions.
Upon receipt, our After-sales team will investigate the issue and respond with a solution as soon as possible.
Returns and Refund Process
For any post-sale issues, please directly contact Customer Service. They will provide a solution based on your situation.
Please allow some time for processing after we receive your returned item.
- For exchanges, the processing time can range from 2-7 business days, depending on stock availability, once we receive your returned item.
- For refunds, it will take us between 3-6 business days to process the refund after we receive your returned item. The time it takes to receive your refund can vary based on the payment method. See the details below:
- Refunds to PayPal may take up to 48 hours to process and show up in your account.
- Credit card refunds can take between 7-14 business days to appear in your account. This timing depends on your credit card company and any intermediaries involved.